DCFS hotline gets overhaul
Updated: November 30, 2012
SPRINGFIELD -- The state's child abuse hotline was struggling to keep up with all calls, but DCFS hopes it won't be a problem anymore. The agency is launching a brand new computer system.
Last year, the hotline received more than 250,000 calls and a majority of people weren't able to get through to someone right away. DCFS hopes the new system will help prevent that.
Manager Nora Harms-Pavelski says it's going to make things a lot easier with processing calls, monitoring wait times and getting cases assigned to investigators. The upgrade cost about $470,000.
Harms-Pavelski says workers just started training Tuesday, and everything seems to be going smoothly. She says the hotline hasn't to deal with any callbacks.
Last year, the hotline received more than 250,000 calls and a majority of people weren't able to get through to someone right away. DCFS hopes the new system will help prevent that.
Manager Nora Harms-Pavelski says it's going to make things a lot easier with processing calls, monitoring wait times and getting cases assigned to investigators. The upgrade cost about $470,000.
Harms-Pavelski says workers just started training Tuesday, and everything seems to be going smoothly. She says the hotline hasn't to deal with any callbacks.
